We aim to make delivery simple, predictable, and transparent, so you know exactly what to expect when ordering from NOUS.
Where we ship from
All NOUS orders are packed and dispatched from within Australia.
Order processing times
Orders are typically processed and dispatched within one to two business days, excluding weekends and public holidays. During periods of high demand, processing times may be slightly longer, but we always aim to keep things moving promptly.
Delivery times
Delivery times vary depending on your location. Most Australian metro orders arrive within a few business days after dispatch, while regional or remote areas may take longer. Estimated delivery timeframes are provided by the carrier and should be treated as a guide rather than a guarantee.
Shipping costs
Shipping costs are calculated at checkout based on your location and order size. Any free shipping thresholds or promotions will be clearly shown before you complete your purchase.
Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. This allows you to follow your delivery and see updates directly from the carrier.
Subscription orders
Subscription orders are processed automatically according to your selected delivery schedule. You will receive a reminder before each subscription order is charged and dispatched.
Delays and delivery issues
If your order appears delayed, lost, or has not arrived within a reasonable timeframe, please contact our support team with your order details. We will help investigate and work toward a resolution as quickly as possible.
Incorrect or damaged deliveries
If your order arrives damaged or incorrect, contact us as soon as possible with your order number and any relevant photos. We will arrange a replacement or refund where appropriate.
International shipping
At this time, NOUS ships within Australia only. Any future international shipping options will be clearly communicated on the site.
Contact us
If you have any questions about shipping or your order, please reach out to our support team via the Contact page. We are here to help.